customer services

Check out our most common questions and answers below. If you don't see an answer here, you can always give us a call on 0508 MY BEAUTY, 0508 69 232889

Customer Service & Help

Who can I call or email for a product related question?

If you have any questions regarding our brands or products, or require some skincare advice, please call our Online team on 0508 MY BEAUTY, 0508 69 232889, or email us at

Can I cancel or change my order once I have completed the order transaction online?

Once an order has been process we are unable to interrupt the order process.

Payment and Security

Which forms of payment do you accept?

We accept payment through DPS, Visa debit and credit cards, and Mastercard credit cards, along with Prezzy Card

How secure is my personal information and payment details?

At MBS, your security while shopping with us online is a priority. We have taken all reasonable measures to ensure a secure online purchase environment, so that your personal and payment details are kept safe at all times. To verify you are on a secure page look for the DPS icon at the shopping cart. Please check our Terms & Conditions for more payment information

  • For security reasons your billing name and address must match that of the credit card used for payment.
  • by The Beauty Collective cannot process any credit card with a delivery address outside of New Zealand.
  • All purchases require bank authorization prior to processing. Only authorised orders will be processed and shipped.
  • Any payment by credit card or debit card must be paid to and received by by The Beauty Collective before the order to which such payment shall be accepted by by The Beauty Collective and deliver thereof commenced.

What are the MBS privacy policies?

From time to time, we will collect your personal details online so you can continue to enjoy our MBS experience, but you can be assured your personal details are safe with us and will only be used to deliver you the services you have requested.

You can update your details at anytime through your My Account.
To view our full Privacy Policy click here

Promotion Code

Terms & Conditions

1. The by The Beauty Collective promotional codes are only available on by The Beauty Collective for deliveries within New Zealand Only, a valid physical address must be used.  Also all by The Beauty Collective customer T&C's apply.

2. One voucher code per customer per purchase.

3. Not to be used in conjunction with any other offer or sale items, the exclusive voucher code cannot be exchanged for cash, voucher code can not be applied at a later date or if product is out of stock.

4. We take no liability if you have misplaced your voucher code.

5. Voucher code hold a validation date per each individual promotion

How to use your Voucher Code:

Simply enter the voucher code: in the discount box during check out.  Code must be entered & applied to order to receive  the offer, we are unable to reverse orders after confirmation, MBS terms & conditions apply

Sales/Promotions/Special Offers-following conditions may apply;

Offers apply while stocks last, products shown are not to scale, pictured products are examples from the selected or entire range, Product colours may differ slightly from digital advertisement.  Additional terms and conditions may apply to some offers please check our website for each individual offers terms & conditions these can be found on the offer banners which can be found on the category page, all offers are available while stocks last.  All qualifying purchases must be made in a single transaction and all offers are not available in conjunction with any other offer.

Orders And Delivery

Can I have my parcel gift wrapped for a gift?

Yes we provide a by The Beauty Collective bag, please contact customer services if you have any queries.

Does by The Beauty Collective ship internationally?

Currently we do not ship internationally but keep checking back

How Can I Track My Order

Please contact our customer services team on 0508 69 232889 they will be able to advise you of your parcels location

How many days from order confirmation can I expect my order to arrive?

We endeavour to process orders within 24 working hours of receipt, with delivery within 7 working days. Processing and shipping time does not include weekends, and orders placed on Friday after 11am, New Zealand time, along with all Saturday and Sunday orders will be processed the following Monday.

Business Days: Monday - Friday (excluding New Zealand Public Holidays) from 9 am to 5 pm New Zealand time. by The Beauty Collective offers free shipping* nationwide on all orders over $25.00, alternatively a $5.00 flat freight fee will be applied on orders under $25.00, please note we cannot deliver to PO Boxes

Do I have to be at work or my chosen delivery address to receive my parcel?

All parcels are sent out with a signature required sticker therefore require for someone to be present at point of delivery, unless you otherwise make a note to deliver without signature required in the Delivery Instructions box in step 2 of the shopping checkout process, if you do decide to have your parcel delivered without signature we do not take any liability for missing parcels once they have been delivered.

FREE SHIPPING* conditions

*Free shipping on all orders over $40.00, nationwide, alternatively a $5.00 flat shipping fee will be charged on orders under $40.00


How do I return or exchange a product? by The Beauty Collective would like you to be satisfied with your purchase. However, if you wish to return any products for any reason, you must apply in writing via email to within 14 days from the date you receive such products.

If you fail to seek consent to return the products within that period of time (time being of the essence) you will be conclusively deemed to have accepted the products and by The Beauty Collective shall not incur any subsequent liability in respect thereof.

If by The Beauty Collective gives its written consent for the return of the products, the products must be returned together with a credit claim which quotes: the by The Beauty Collective invoice number, the date of delivery of the products, and the name of the customer services representative of by The Beauty Collective who approved the return, and the reason for the return.

If you comply with the foregoing, by The Beauty Collective may, at its own discretion entirely:

Give a credit to you for the products which have been correctly returned in the same condition and packaging in which they were dispatched (subject to a charge for reasonable costs where products were ordered incorrectly); or

Subject to any express warranty given by by The Beauty Collective, to provide replacement products. In the event that the above provisions are not strictly complied with, by The Beauty Collective will return such products to you at your expense.

We are unable to refund any freight charges, and for reasons of hygiene, cannot replace or refund goods if they have been opened or the seals have been broken, unless they are faulty. We do not exchange or refund goods for the reason of change of mind. Please choice items which require colour or scent carefully as we are unable to refund goods due to incorrect colour or scent choice. Thank you.

My Account

I forgot My MBS log in details how can I retrieve them?

If you forgotten your log in details, simply click on 'Forgot your Password?' on the My Account log in page. You will then be asked to enter the email address used to setup your account, and a link to reset your password will be emailed to you.

How can I view my online purchase history?

At this time you can only view your previous and current online orders through My Account once you have activated your status. If you have queries about previous orders, please call us on 0508 69 232889 and one of our customer service team members will assist you.

Why should I sign up to mybeautystore profile account?

Sign up to enjoy:

  • Access to all your past online orders for easy re-ordering.
  • My Account memory bank will store your details so you can save all of your details for faster, easier check out
  • You will receive exclusive online beauty offers
  • To create your My Account through MBS today click HERE

eCommerce, Website Design & Website Development by Blackpepper