terms and conditions


These are the terms of use ("Terms of Use") for your use of services or features on the sites owned and controlled by My Beauty Store Ltd including (www.mybeautystore.com )("Site"). We may add additional sites from time to time as we expand our beauty offerings and these Terms of Use will govern those new Sites when added. These Terms of Use govern your use of our Sites and your conduct, regardless of the means of access, including use of our interactive services ("Interactive Services") such as (but not limited to) our Blog community forum, Ratings & Reviews (the " RR Service"), the Questions & Answer service (the "Q&A Service"). We like to interact with you on third party sites where we post content or invite your feedback, such as www.facebook.com/mybeautystore.nz , editor ("Third Party Sites"). Our Terms of Use and Interactive Services, including services that involve Third Party Sites, but mybeautystore.com does not control those Third Party Site, and these Terms of Use, do not apply to companies that mybeautystore.com does not own or control, or to the actions of people that mybeautystore.com does not employ or manage. You should always check the terms of use posted on Third Party Sites. Company - My Beauty Store Ltd, Tiri Rd, Milford, North Shore City.

By accessing any sites containing or linking to our content, you signify your agreement to these Terms of Use, our Privacy Policy (available at www.mybeautystore.com) whether or not you have read them. If you do not agree with any of these, you must not use our Sites.

mybeautystore.com reserves the right to change or modify any of the terms and conditions contained in the Terms of Use, from time to time at any time, without notice, and in its sole discretion. If mybeautystore.com decides to change these Terms of Use, mybeautystore.com will post a new updated version on the Sites. It is your obligation to review these Terms of Use from time to time and if any provision or modification thereof is objectionable to you then you must immediately cease using the Sites. Your continued use of the Sites confirms your ongoing acceptance of these Terms of Use. For this reason, you should frequently review these Terms of Use, and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Sites.


The products displayed on the Sites can be delivered only to a physical address within New Zealand. All prices on the Sites are quoted in NZ $ dollars and include the current GST percentage.

All product statements / descriptions are intended to be used for personal education or informational purposes only. We do not intend or warrant that our products are or can be used to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Sites shall not serve as a substitute for professional medical advice: these Sites are solely online information received from the Sites before using or relying on them. If you have any medical questions, concerns or need to make any decisions regarding possible treatment of any medical condition, then you must consult your physician or health care practitioner. mybeautystore.com does not give or intend to give any answers to medical related questions and these Sites do not replace any medical professional or medical resource. mybeautystore.com does not represent itself as a physician nor is this implied.

The products available on the Sites and the Interactive Services, including any samples mybeautystore.com may provide to you, are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from mybeautystore.com. mybeautystore.com reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation by you of these Terms of Use, as determined by mybeautystore.com in its sole discretion.


You are solely responsible for all content that you upload, post, email or otherwise transmit via or to the Sites, through our Interactive Services or otherwise, including (but not limited to) the submission of product ratings and reviews and all other data, profile information, documents, text software, applications, music, sound, photographs, graphics, video, messages, ratings, form postings, comments, questions, answers or other materials (collectively, "Content"). We will not accept Content from you unless you are a registered user of the Sites.


mybeautystore.com provides the Sites and the interactive services and all other applications and services on the Sites as a forum only. mybeautystore.com is not liable for any statements, representations, or Content provided by its users in any public forum on Sites or any Third Party Site, including (without limitation) through the interactive services. Any content, if displayed, is displayed for entertainment and information purposes only. More generally, Content posted via or on the Sites or any Third Party Site, including through the Interactive services, is not controlled by mybeautystore.com. mybeautystore.com cannot guarantee the accuracy, integrity or quality of such Content. You acknowledge that:

  • By using the Interactive Services you may be exposed to Content that may be offensive, indecent or objectionable, and
  • mybeautystore.com shall not be held liable for any such Content, and
  • That the risk of harm or damage from foregoing rests entirely with you.

Under no circumstances will mybeautystore.com be liable in any way for any Content, including (but not limited to) (i) any errors or omissions in any Content; or (ii) any loss or damage (including, without limitations, personal injury or property damage) of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via or to the Sites or through the Interactive Services. You may access the Content and any other content on the Sites only as permitted under these Terms of Use and the Privacy Policy and you agree to not engage in the use, copying or distribution of any other Content other than as expressly provided herein.

You agree not to circumvent, disable or otherwise interface with security-related features of the Site or features that prevent or restrict use of any Content or enforce limitations on use of the Site or the Content therein. You may not interfere with or disrupt the Sites, or servers or networks connected to the Sites, or disobey any requirements, procedures, policies or regulations of networks connected to the Sites, including by using any device, software or routine to bypass robot exclusion headers. mybeautystore.com reserves all rights not expressly granted in and to the Content. When using the Interactive Services, you may not disrupt the normal flow of dialogue, cause a screen to 'scroll' faster than other users are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchange.


By submitting Content to mybeautystore.com, you represent and warrant that:

  1. You understand you are participating in a public forum and that your Content will be available to all other users of the Sites, the Interactive Services and Potentially Third Party Sites;
  2. You are the sole author and owner of the intellectual property and other rights thereto (or have the necessary licenses, rights, consents and permissions to use and authorise mybeautystore.com to use all intellectual property and other rights thereto to enable inclusion and use of the Content in the manner contemplated by the Sites and these Terms of Use);
  3. All legal and equitable rights that you may have in such Content have been voluntarily waived by you, and assigned / transferred to mybeautystore.com, and you do not require that any personally identifying information be used in connection with the Content that you submit, or any derivative works of or upgrades or updates thereto:
  4. All Content that you post is accurate;
  5. You are at least 16 years old and, if you are a minor, that you have obtained the consent of your parent or legal guardian to use the Site and agree to these Terms of Use; and that 'use of the Content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

Any Content you submit:

  • Is not false, inaccurate or misleading;
  • Does not harm minors;
  • Does not infringe any copyright, patent, trademark, trade secret or other proprietary rights of publicity or privacy of any person or entity;
  • Does not violate any obligations you may have with respect to such Content under any law or Under contractual or fiduciary relationships (such as, but not limited to, inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  • Does not violate any law;
  • Is not, or would not reasonably be considered to be, unlawful, harmful, defamatory, libellous, vulgar, obscene, invasive of another's privacy, hateful, racially or religiously biased or offensive, abusive, tortuous, threatening or harassing to any individual, partnership or corporation;
  • Is not submitted for compensation or other consideration from any third party;" does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • Complies in all respects with these Terms of Use, our Privacy Policy;
  • Is not unsolicited or unauthorised advertising, promotional materials, "junk mail," "Spam," "chain letters, "pyramid schemes," or any other form of solicitation: and does not contain any computer viruses, worms or other potentially damaging computer programs or files.

You hereby indemnify mybeautystore.com in respect of any claim, suit, other proceeding, loss, damages, and costs (on a solicitor / client basis) incurred or suffered by mybeautystore.com in respect of any breach of the above warranties on your behalf.

mybeautystore.com does not endorse any Content or any opinion, recommendation or advice expressed therein, and mybeautystore.com disclaims all liability with respect to the Content.

If your Content includes ideas, suggestions, documents or proposals to mybeautystore.com through the Interactive Services, (a) such Content is not confidential or proprietary and mybeautystore.com has no obligation of confidentiality, express or implied, with respect thereto; (b) mybeautystore.com may have something similar to that Content already under consideration or development; and (c) you are not entitled to compensation, payment or reimbursement of any kind for such Content from mybeautystore.com under any circumstances unless you are otherwise notified by mybeautystore.com in writing.

For any Content that you submit, you grant mybeautystore.com a worldwide, perpetual, irrevocable, royalty-free, sublicenseable and transferable right and license to use, reproduce, communicate, distribute, copy, modify, delete in its entirety, edit, adapt, publish, translate, publicly display, publicly perform, use create derivative works from and/or sell and/or distribute such Content and/or incorporate such Content into any form, medium or technology whether now or hereafter known throughout the world compensation to you. This license will survive the termination of these Terms of Use and your use of the Site.


We want to know what you think of the products you've tried, bought, know and love and we encourage you to use our Interactive Service. When writing a review for a product, posing a question on the Q&A service or participating on our BLOG, please consider the following guidelines: Focus on the product and your individual experience using it Provide details about why you like or dislike a product; and All submitted reviews, comments and questions are read by our moderators and are subject to these Terms of Use.

You may not use our Interactive Services to:

  • Impersonate any person or entity, including (without limitations) any mybeautystore.com official, forum leader, guide or host;
  • To falsely state or otherwise misrepresent your affiliation with a person or entity;
  • To collect or store personal data about other users;
  • To create and / or alter and / or interfere with links from or to mybeautystore.com;
  • To make reference to and / or name any products created, manufactured, marketed or sold by any other entity other than mybeautystore.com.
  • As noted above, mybeautystore.com reserves the right to post a review or to withdraw a posted review for any reason. Your review will be excluded if it violates Guidelines or the provisions in these Terms of Use regarding submission of Content generally.


mybeautystore.com may provide content of third parties ("Third Party Content") or links to Third Party Sites as a service to those interested in this information. mybeautystore.com does not monitor, approve or have any control over any Third Party Content or Third Party Sites and the inclusion of links to Third Party Content or Third Party Sites does not imply any association or relationship between mybeautystore.com and such third party. mybeautystore.com does not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content or any Third Party Site. mybeautystore.com is not responsible for updating or reviewing Third Party Content or Third Party Sites. You use Third Party Content and Third Party Sites at your own risk. Third Party Content including comments from Third Party users submitted to mybeautystore.com through the Interactive Services, do not necessarily reflect the views of mybeautystore.com.


We do not currently charge for access, by you, to the Sites (irrespective of the means by which you exercise that access), but we reserve the right to institute such charges provided that we have amended these Terms of Use accordingly. Please be aware that your service provider's normal rates and fees, such as text messaging fees or data charges, will still apply.


All Content that you submit is not confidential and may be used at mybeautystore.com sole discretion. mybeautystore.com may or may not pre-screen Content. However, mybeautystore.com and its designers will have the right (but not the obligation) in their sole discretion to pre-screen, change, condense or delete any Content on the Sites. In particular, mybeautystore.com and its designers will have the right to remove any Content that mybeautystore.com deems, in its sole discretion, to violate the Guidelines, or any other provision of these Terms of Use or otherwise objectionable.

mybeautystore.com does not guarantee that you will have any ability, through mybeautystore.com, to edit or delete any Content you have submitted. mybeautystore.com reserves the right to incorporate any Content you have submitted into any account you may have, now or in the future, as a registered user of the Sites.

Ratings, written comments, questions, and answers are generally posted within two to four business days. However, mybeautystore.com reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not mybeautystore.com, are responsible for the contents of any Content you submit. None of the Content that you submit shall be subject to any obligation of confidence on the part of mybeautystore.com, it agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.


mybeautystore.com reserves the right, at any time, without notice and in its sole discretion, to terminate your license to use the interactive services and sites and to block or prevent your future access to and use of the interactive services and the sites. mybeautystore.com may access, preserve and disclose your account information and content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (i) comply with legal process; (ii) enforce these Terms of Use , (iii) respond to claims that any Content violates the rights of third parties, (iv) respond to your requests for customer service, or (v) protect the rights, property or personal safety of mybeautystore.com (and its employees), its users and the public.


mybeautystore.com is providing the sites, their contents and the interactive services on an "as is" basis and makes no representations or warranties of any kind, express or implied, with respect to the operation of the sites or interactive services, the information, content, materials or products, included on the sites or as part of the interactive services. To the fullest extent permitted by law, mybeautystore.com disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, mybeautystore.com does not represent or warrant that the information accessible via the sites or the interactive services is accurate, complete or current. Price and availability information is subject to change without notice.

mybeautystore.com will not be liable for any damages of any kind arising out of or in connection with the use of the sites or the interactive services. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


When processing an order, we screen all received orders for fraud or other types of unauthorised or illegal activity. We reserve the right to refuse to process an order for whatsoever reason (at our sole discretion). If such is the case, we may reject your order or our customer service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses for whatsoever reason (at our sole discretion). We take these measures to protect our customers as well as ourselves from fraud or other unauthorised or illegal activity.


For Customer Service and questions regarding your order, please call mybeautystore.com website Customer Service on 0508 MY BEAUTY - 0508 69 232889 between 9AM and 5PM, Monday through Friday. You may also contact us via email info@mybeautystore.com.


We endeavour to process orders within 24 working hours of receipt, with delivery within 7 working days. Processing and shipping time does not include weekends, and orders placed on Friday after 5 pm, New Zealand time, or Saturday and Sunday will be processed the following Monday.

We apologize, but currently we are unable to process and ship orders to destinations outside of New Zealand.


Business Days: Monday - Friday (excluding New Zealand Public Holidays) from 9 am to 5 pm New Zealand time.

Delivery charges are based on order totals and mybeautystore.com offers free shipping on orders over $25.00 (oversized orders or rural orders may incur a freight charge please contact our customer services team and enquire). Standard delivery takes approximately 3 - 7 business days.

We cannot deliver to PO Boxes.


mybeautystore.com accepts payment by DPS

  • For security reasons you're billing name and address must match that of the credit card used for payment.
  • mybeautystore.com cannot process any credit card with a delivery address outside of New Zealand.
  • All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.
  • Any payment by credit card or debit card must be paid to and received by mybeautystore.com before the order to which such payment shall be accepted by mybeautystore.com and deliver thereof commenced.


mybeautystore.com is required by law to collect sales tax in the form of GST which is included in all our prices


Please keep in mind that we are unable to exchange or refund stock if your colour choice is incorrect, please choose your colour option carefully, thank you.

mybeautystore.com would like you to be satisfied with your purchase. However, if you wish to return any products for any reason, you must apply in writing to mybeautystore.com (customer services) within 14 days from the date you receive such products. If you fail to seek consent to return the products within that period of time (time being of the essence) you will be conclusively deemed to have accepted the products and mybeautystore.com shall not incur any subsequent liability in respect thereof.

If mybeautystore.com gives its written consent for the return of the products, the products must be returned together with a credit claim which quotes: the mybeautystore.com invoice number, the date of delivery of the products, and the name of the customer services representative of mybeautystore.com who approved the return, and the reason for the return. If you comply with the foregoing, mybeautystore.com may, at its own discretion entirely:

  • Give a credit to you for the products which have been correctly returned in the same condition and packaging in which they were dispatched (subject to a charge for reasonable costs where products were ordered incorrectly); or
  • Subject to any express warranty given by mybeautystore.com, to provide replacement products. In the event that the above provisions are not strictly complied with, mybeautystore.com will return such products to you at your expense. We are unable to refund any freight charges, and for reasons of hygiene, cannot replace or refund goods if they have been opened or the seals have been broken, unless they are faulty. We do not exchange or refund goods for the reason of change of mind.


Please keep in mind that we are unable to exchange or refund stock if your colour choice is incorrect, please choose your colour option carefully, thank you.

mybeautystore.com wants you to enjoy the products you buy from us. Please keep in mind that colour monitors display colours differently, so if you have concerns about specific colours of makeup, please email our customer service. We'll get back to you right away with information to help you select the colour that is right for you.


Notwithstanding any other provision of these Terms of Use, or the law, risk in products shall pass from mybeautystore.com to you when the products leave our premises.


mybeautystore.com does not provide any guarantees or warranties in respect of its products EXCEPT as expressly confirmed in these Terms of Use.


These Terms of Use shall be governed by and construed in all respects in accordance with the laws of New Zealand. If any provision hereof is held to be invalid or unenforceable, the invalidity or unenforceability shall be deemed eliminated or modified to the minimum possible extent to make the remainder of these Terms of Use enforceable.

Failure by mybeautystore.com to insist upon strict performance of these Terms of Use shall not be a waiver of any rights of mybeautystore.com on any subsequent occasion.

myrewards terms & conditions

1. Upon creating a my account within the mybeautystore.com website it is deemed acceptance by you of these myrewards terms and conditions, these may be amended by My Beauty Store Ltd ('mybeautystore.com') from time to time.

2. Whenever you purchase products on mybeautystore.com you will gain myrewards points based on the amount you spend, to do so you must create a myaccount and be logged in at time of purchase, the amount you need to spend over the points you receive may vary time to time. Please check the website for up to date spend required and the points you will receive depending on your spend. It is important that you keep your personal details on your myaccount up to date.

3. Your myrewards points will be stored in your myaccount for 12 months from the date you received them, they will expire 12 months after the date they were earned. To view your myrewards points login to your myaccount.

4. Points do not have any value until they are used in our mybeautystore.com myrewards page, all myrewards products must be accompanied by a purchase before you can add your myreward to your shopping cart. My rewards points cannot be redeemed for cash, exchanged for gift cards, transferred to another person or used on other products outside of those shown on the myrewards page. The myrewards products available in the myrewards redeem window 200, 400 and 600 may vary from time to time and we cannot guarantee your rewards choice will be available upon checkout.

5. With accordance to mybeautystore.com returns/exchange policy, if you return a product or we credit a product the myrewards points received within that transaction will be deducted from your myrewards points balance and those myrewards points will be removed.

6. mybeautystore.com does not accept any responsibility for the loss or miss use of your password to your account or the attempt from others outside of our control to use your myrewards points. It is in your best interest that you agree not to disclose your password to any other person.

7. myrewards points can only be recorded once you create your myaccount, and upon your purchase your myrewards points will be shown. Mybeautystore.com does not take any responsibility if you have forgotten to login to your myaccount prior to completing a purchase and we cannot allocate myrewards points after a transaction has been processed.

8. Mybeautystore.com may amend these terms and conditions from time to time and may remove products that are eligible to be redeemed using your accumulated myrewards points, the myrewards programme may be terminated at any time without notice to you. In the event the myrewards programme is terminated, mybeautystore.com reserves the right to cancel all myrewards points accrued by you. However, all myrewards points which have been earnt prior to the date of termination may be available for use.

9. To redeem your myrewards points you must login to your myaccount and choose from the myrewards frames, to use your myrewards points you must have a minimum of 200 myrewards points, you may choose to accumulate these and save them up to reach the rewards 400 or 600 frame rewards, once you have achieved a myrewards redeemable level you can only add the myrewards redeemed gift to your shopping cart with a mybeautystore.com purchase. At any level of the myrewards redeemable levels you will only be deducted the level of points shown in the myrewards frames, if you have remaining myrewards points these will remain in your myaccount until you use them or until they expire.

10. For any queries regarding myrewards points please contact info@mybeautystore.com or 0508 my beauty.

vip club terms & conditions

  • Status points are calculated from the date of your first purchase to earn status points you are required to set up a mybeautystore.com account and purchase using your mybeautystore.com registered account name and details.
  • Upon your 6 month anniversary from your first order we will then allocate you with your achieved status rewards, your account will then return to zero dollars spent with us, and your next 6 month status will start again from your first order after your last status anniversary.
  • If you were unsuccessful at reaching a status you will not be eligible to receive status rewards.
  • We can not transfer purchases between accounts or allocated rewards vouchers.
  • It is the customers sole responsibility to enter their correct mybeautystore.com account details at check out, we are unable to add purchases or points to accounts or reverse orders placed once the order is placed and processed.


Terms & Conditions

1. The mybeautystore.com promotional codes are only available on mybeautystore.com for deliveries within New Zealand Only, a valid physical address must be used. Also all mybeautystore.com customer T&C's apply.

2. One voucher code per customer per purchase.

3. Not to be used in conjunction with any other offer or sale items, the exclusive voucher code cannot be exchanged for cash, voucher code can not be applied at a later date or if product is out of stock.

4. We take no liability if you have misplaced your voucher code.

5. Voucher code hold a validation date per each individual promotion

How to use your Voucher Code:

Simply enter the voucher code: in the discount box during check out. Code must be entered & applied to order to receive the offer, we are unable to reverse orders after confirmation, MBS terms & conditions apply Sales/Promotions/Special Offers-following conditions may apply;

Offers apply while stocks last, products shown are not to scale, pictured products are examples from the selected or entire range, Product colours may differ slightly from digital advertisement. Additional terms and conditions may apply to some offers please check our website for each individual offers terms & conditions these can be found on the offer banners which can be found on the mybeautystore.com/special-offers category page, all offers are available while stocks last. All qualifying purchases must be made in a single transaction and all offers are not available in conjunction with any other offer.


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